The Role of Internet-of-Things for Service Transformation

The Internet of Things (IoT) is increasingly becoming a key technology for service transformation, that is, the transition from pure product sales to so-called “bundles” customer-focused combinations products and services. These are termed product-service systems. They aim add value customer. However, role IoT in this context not quite clear. In contribution, therefore, we examine transformation. Our structured analysis transformation processes reveals as essential enabler digital We explain IoT-relevance on strategic operational level IoT-capable business models. only can supplement portfolio level, but also completely replace product. At capabilities such remote monitoring or control play crucial role. plays enabling when convergence between Industry 4.0 targeted. realizing various mutually dependent. Hence, implementation follows some way waterfall-like process which certain results required trigger next development step. describe these dependencies, thus facilitate decision making used processes. Organizations then take appropriate actions.